Privacy Policy
This Privacy Policy explains how Zarella Co collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact our customer service team.
This online store is operated by:
OBSIDIAN PATH LTD
Company Number: 17140836
Registered office address:
167-169 Great Portland Street, Fifth Floor
London, England, W1W 5PF
Information We Collect
We may collect the following information when you use our website or place an order:
Full name
Email address
Phone number
Shipping address
Billing address
Payment information
Order history
IP address
Browser and device information
Customer service messages
How We Use Your Information
We use your personal information for the following purposes:
To process and deliver your orders
To process payments
To provide customer support
To send order confirmations and shipping updates
To handle returns and refunds
To prevent fraud and misuse
To improve our website and services
To comply with legal and regulatory obligations
Payment Information
We do not store full payment card details on our own servers. Payments are processed securely through trusted third-party payment providers.
Cookies
Our website may use cookies to improve your browsing experience, analyze website traffic, and support marketing features.
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
Sharing Information with Third Parties
We may share your information with trusted service providers that help us operate our business and provide our services. These may include:
Payment processors
Shipping and logistics providers
E-commerce platforms
Customer support tools
Email service providers
Analytics and marketing services
We only share information where necessary to provide our services, process your order, or comply with legal requirements.
Data Retention
We retain personal information only for as long as necessary to process orders, provide customer support, maintain business records, comply with legal obligations, or support legitimate business purposes.
Your Rights
Depending on your location, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Object to certain types of processing
Request transfer of your data
Withdraw consent for marketing communications
To exercise your rights, please contact us at:
Marketing Communications
If you have agreed to receive marketing communications, we may send you offers, news, and updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting our customer service team.
Data Security
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on this page.
Contact Information
OBSIDIAN PATH LTD
Company Number: 17140836
Registered office address:
167-169 Great Portland Street, Fifth Floor
London, England, W1W 5PF
Customer service:
info@zarellaco.com
Monday to Friday | 8.00 - 20.00