Refund Policy
At Zarella Co, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please contact our customer service team so we can review your case and assist you in the best possible way.
Eligibility for a Refund
You may request a refund within 30 days of receiving your order. To be eligible for a refund, the item must be unused, undamaged, and returned in its original packaging.
Refund requests must be sent by email to:
Please include the following details:
Order number
Full name
Email address used for the order
Reason for the refund request
Photos or videos of the product, if applicable
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery. We may request clear photos or videos of the product and packaging so we can review the issue quickly.
After reviewing your case, we may offer a replacement, a partial refund, or a full refund depending on the situation.
Refund Processing
Once your refund request is approved, the refund will be processed back to your original payment method. Please allow approximately 3–5 business days for the refund to appear in your account, depending on your bank or payment provider.
Non-Refundable Items and Costs
The following items or costs are generally non-refundable:
Shipping fees
Handling fees
Gift cards
Digital products
Used or damaged products
Products not returned in their original condition
Products returned without an approved return request
Incorrect Shipping Address
Zarella Co is not responsible for orders delivered to an incorrect address due to inaccurate or incomplete shipping information provided by the customer. Please ensure all shipping details are correct before completing your order.
Contact Information
OBSIDIAN PATH LTD
Company Number: 17140836
Registered office address:
167-169 Great Portland Street, Fifth Floor
London, England, W1W 5PF
Customer service:
info@zarellaco.com
Monday to Friday | 8.00 - 20.00